Shipping Policy

Effective Date: [Insert Date]
Website: kitomart.com
Contact Email: hello@kitomart.com

At Kitomart, we aim to deliver your kids’ favorite products quickly and safely. Please read our shipping policy below:

1. Processing Time

Orders are processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

We partner with trusted courier services to ensure timely delivery.

Standard Shipping: 5–8 business days.

Express Shipping (if available): 2–4 business days.

Delivery times may vary depending on your location and courier service availability.

3. Shipping Charges

Shipping costs are calculated at checkout based on product weight, size, and destination.

Free shipping may be offered during special promotions or on orders above a certain value (mentioned on our website).

4. Order Tracking

Once your order is shipped, you will receive an email with a tracking number.

You can track your shipment directly on the courier’s website or through your Kitomart account.

5. Delays & Exceptions

While we strive for on-time delivery, delays may occur due to unforeseen factors like weather, courier delays, or high-demand seasons.

Kitomart is not responsible for delays caused by courier services, but we will assist you in tracking and resolving issues.

6. International Shipping

(Currently, we only ship within [Insert Country].)
If we expand internationally, the shipping charges and timelines will be updated accordingly.

7. Wrong Address or Failed Delivery

Please ensure that your shipping address is correct at the time of placing the order.

If the package is returned due to an incorrect address or failed delivery attempts, reshipping charges may apply.

8. Contact Us

For shipping-related inquiries, feel free to contact us at:

📧 Email: hello@kitomart.com

🌐 Website: www.kitomart.com